At OxfordMart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

Our return policy lasts 30 days from the date you receive your order. Unfortunately, if more than 30 days have passed, we cannot offer a refund or exchange.

To qualify for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all accessories, tags, and manuals (if applicable).
  • Be accompanied by a valid receipt, invoice, or proof of purchase.

Please do not send your returned item directly to the manufacturer.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards
  • Downloadable software or digital products
  • Health and personal care products
  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids, or gases

Partial Refunds

In certain situations, only a partial refund may be granted, including:

  • Items showing obvious signs of use.
  • Books with visible wear or damage.
  • Opened CDs, DVDs, software, video games, cassette tapes, VHS tapes, or vinyl records.
  • Items returned with missing parts not caused by our error.
  • Items damaged due to misuse or improper handling after delivery.
  • Returns requested more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If your refund is approved, it will be processed and credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank, since refunds can take several business days to appear.

If you have completed these steps and still have not received your refund, please contact us at [contact@myoxfordmart.com].

Sale Items

Only regular-priced items are eligible for refunds. Items purchased during sales, promotions, or clearance events are generally non-refundable, unless they are defective or damaged.

Exchanges

We replace items only if they are defective, damaged, or incorrect.

To request an exchange, please contact us at [contact@myoxfordmart.com] and send the item to:

OxfordMart
Pakistan, Punjab, Sargodha, Bhalwal, Mir Mukhtar Road Mukhtar Colani Gali Number 4

Gift Returns

If the item was purchased as a gift and shipped directly to you, you may receive store credit equal to the value of the returned item once it has been received and approved.

If the gift was shipped to the purchaser first, any approved refund will be issued to the original purchaser.

Return Shipping

To return an item, please send it to:

OxfordMart
Pakistan, Punjab, Sargodha, Bhalwal, Mir Mukhtar Road Mukhtar Colani Gali Number 4

Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.

Shipping charges are non-refundable. If a refund is approved, return shipping costs may be deducted from your refund where applicable.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. OxfordMart cannot guarantee receipt of returned items that are lost during transit.

Need Assistance?

If you have any questions regarding our Refund & Returns Policy, please contact us:

Email: contact@myoxfordmart.com

We are always happy to assist you and ensure the best possible shopping experience at OxfordMart.